Refunds & Cancellation

Cancelling before your service is switched on

If you paid for a plan and change your mind before your account has been switched on, write to us within 7 days of the payment and we refund it in full.

Cancelling a running plan

• Nothing renews by itself: every period is paid by you. To cancel, tell us, or simply do not pay for the next period.
• The plan you paid for runs to the end of its period.
• A period that has already started is not refunded, in full or in part.

When we refund

• A payment made twice for the same plan, or for more than the amount due, is refunded in full or, if you prefer, kept as credit for your next period.
• If you were charged for a period in which we could not provide ShopSection at all because of a fault on our side, write to us and we will refund or extend that period.
• If money left your account but the payment shows as failed, your bank normally returns it within 5 to 7 working days. If it does not, send us the transaction details and we will trace it with the payment gateway.

What is not refunded

• Setup, data migration, training and custom development that has already been carried out.
• Hardware, and charges paid to third parties on your behalf such as messaging credits, domains or courier fees.

How to ask and how long it takes

• Write to support@roftr.com or call +91 97904 03333 within 30 days of the payment.
• Give the business name, the payment reference and the date.
• We answer within 3 working days. An approved refund is sent to the account or card the payment came from within 7 working days; your bank may take a few days more to show it.