Shipping & Delivery

How your plan is delivered

• When your payment succeeds you see a confirmation with a payment reference, and our team is told at once.
• We contact you on the email and mobile number you gave within 1 working day to begin onboarding.
• Your account is switched on and your sign-in details are sent by email, normally within 2 working days of payment. Your plan period counts from that day, not from the day you paid.

Setup that takes longer

Importing your products and stock, connecting branches, building your online store and training your staff depend on the size of your business and on the information you give us. We agree a rollout schedule with you at onboarding.

If you have not heard from us

If 2 working days have passed since your payment and you have not heard from us, write to support@roftr.com or call +91 97904 03333 with your payment reference.

Goods sold by retailers

Products bought from an online store that runs on ShopSection are shipped by that retailer, under that retailer's own shipping policy. Roftr Clouds LLP does not ship them.